Refund policy

Refund Policy

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except where required by applicable law.

Damaged or Lost Orders

If your order arrives damaged, or if you believe your package has been lost in transit, please contact us within 3 business days of delivery or of the expected delivery date.

Please include your order number and, for damaged items, clear photographs of both the item and its packaging so we can review the issue.

We will work with you to determine the appropriate resolution, which may include a replacement, repair, store credit, or refund depending on the circumstances and availability of the item.

Original Artwork & Handmade Items

Original artwork and handmade pieces are created individually by hand. Small variations, surface irregularities, visible brushwork, texture, color variation, minor asymmetry, and other subtle imperfections or nuances are part of the handmade nature of the work and are not considered defects.

Colors may also appear slightly different in person due to differences in lighting, photography, and individual screen settings.

By purchasing an original or handmade item, you acknowledge and accept these natural variations.

Incorrect Orders

If you receive an item different from what you ordered, please contact us within 3 business days of delivery so we can make it right

Any questions or concerns, please reach out to brookeandersart@gmail.com